Terms of Service

1. Agreement to Terms

By accessing or using Lucky Puck's weekly charity draw services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you and Lucky Puck, operated under BC Gaming Event Licence #163215.

2. Eligibility Requirements

To participate in Lucky Puck, you must meet all of the following requirements:

• Be at least 19 years of age (the age of majority in British Columbia)
• Be a resident of British Columbia, Canada
• Have legal capacity to enter into binding contracts
• Not be excluded from participation by any self-exclusion program or regulatory order
• Provide accurate and truthful information during registration

We reserve the right to verify your eligibility at any time and may request supporting documentation.

3. Account Registration and Security

Account Creation

To participate in draws, you must create an account by providing:

• Full legal name
• Valid email address
• Phone number
• Date of birth
• Province of residence

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

You may not share your account with others or allow others to use your account. Each person may maintain only one account.

4. Weekly Draw Participation

Entry Purchase

Lucky Puck conducts one weekly draw every Friday at 5:00 PM Pacific Time. To participate:

• Select a ticket package (Starter, Champion, or Powerplay)
• Complete payment through our secure payment system
• Receive email confirmation of your entries

Entry Rules

• Each entry has an equal probability of selection
• Entries are valid only for the specific draw indicated at time of purchase
• Entries cannot be transferred, refunded, or exchanged after purchase (except as required by law)
• Maximum entry limits may apply per person per draw

Draw Procedures

All draws are conducted using certified random selection methods overseen by BC gaming authorities. Draw results are final and binding.

5. Prizes and Winnings

Prize Structure

Prize amounts and tiers are announced prior to each draw period and are subject to change. All prizes are awarded in Canadian Dollars (CAD).

Winner Notification

Winners are notified via:

• Email to the address associated with their account
• Phone call to the registered phone number

Winners must respond within 30 days of notification. Unclaimed prizes may be forfeited.

Prize Claim Requirements

To claim a prize, winners must:

• Verify their identity with government-issued photo ID
• Confirm BC residency with proof of address
• Complete required tax documentation
• Sign prize claim forms and liability releases

Tax Reporting

Winners are responsible for all applicable taxes on prizes. We will issue tax documentation as required by Canadian tax laws.

6. Payment Terms

All payments must be made in Canadian Dollars through our approved payment methods. We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Other payment methods as posted on our website

Refund Policy

All ticket sales are final. Refunds are not provided except:

• When required by applicable law
• If a draw is cancelled before completion
• In cases of proven technical error

7. Charitable Allocation

A designated percentage of ticket revenue supports community programs in British Columbia, including:

• Community housing support
• Youth development programs
• Healthcare initiatives
• Environmental projects

The specific allocation percentage is disclosed on our website and complies with our gaming license requirements.

8. Prohibited Activities

You may not:

• Use the Services for any illegal purpose
• Provide false or misleading information
• Create multiple accounts
• Attempt to manipulate or interfere with draw operations
• Use automated systems or bots to purchase entries
• Resell or transfer entries to others
• Engage in any fraudulent or deceptive practices
• Violate any applicable laws or regulations

Violation of these prohibitions may result in account termination, forfeiture of entries and prizes, and legal action.

9. Responsible Participation

Lucky Puck is committed to promoting responsible participation. We encourage you to:

• Set personal limits on spending
• Participate only within your means
• Seek help if participation becomes problematic

For support resources, please see our Responsible Participation page.

Self-Exclusion

You may request self-exclusion from Lucky Puck at any time by contacting us at support@luckypuck.ca. Self-exclusion prevents you from accessing your account or participating in draws for a minimum period.

10. Intellectual Property

All content on Lucky Puck, including text, graphics, logos, images, and software, is owned by Lucky Puck or our licensors and protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our Services

11. Disclaimers and Limitations of Liability

Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted or error-free operation. We may suspend or terminate Services for maintenance, updates, or other reasons.

Limitation of Liability

To the maximum extent permitted by law, Lucky Puck and its affiliates shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Technical failures beyond our control
• Actions of third-party service providers

Our total liability shall not exceed the amount you paid for entries in the relevant draw.

12. Indemnification

You agree to indemnify and hold harmless Lucky Puck, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your violation of any applicable laws
• Your misuse of the Services
• Any fraudulent or illegal activities

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via email.

Your continued use of Services after changes become effective constitutes acceptance of the modified Terms.

14. Account Termination

We may suspend or terminate your account at any time if:

• You violate these Terms
• Your account is used for fraudulent purposes
• You no longer meet eligibility requirements
• Required by law or regulatory authorities

You may close your account at any time by contacting us at support@luckypuck.ca.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of British Columbia and Canada. Any disputes shall be resolved through:

1. Good faith negotiation between parties
2. Mediation, if negotiation fails
3. Binding arbitration in British Columbia (excluding class actions)

You agree to the exclusive jurisdiction of courts in British Columbia for any matters not resolved through arbitration.

16. Regulatory Compliance

Lucky Puck operates under:

• BC Gaming Event Licence #163215
• Active from December 8, 2025 to June 7, 2026
• Subject to oversight by BC gaming authorities

All operations comply with applicable gaming regulations, consumer protection laws, and charitable gaming requirements.

17. Contact Information

For questions or concerns regarding these Terms, please contact us: