Privacy Policy

1. Introduction

Lucky Puck ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our weekly charity draw operated under BC Gaming Event Licence #163215.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect the following personal information when you register for Lucky Puck:

• Full name (first and last name)
• Email address
• Phone number
• Date of birth (to verify age requirements)
• Province of residence
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use your personal information for the following purposes:

• Draw Participation: To process your entries and manage draw operations
• Winner Notification: To contact winners and facilitate prize distribution
• Account Management: To create and maintain your user account
• Communication: To send draw updates, results, and important notices
• Regulatory Compliance: To comply with BC gaming regulations and licensing requirements
• Age Verification: To ensure all participants meet the 19+ age requirement
• Fraud Prevention: To detect and prevent fraudulent activities
• Service Improvement: To analyze and improve our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Regulatory Authorities

We may disclose information to BC gaming authorities and regulatory bodies as required by law or our gaming license.

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery
• Website hosting
• Data analysis

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing and storage
• Regular security audits and assessments
• Access controls and authentication protocols
• Secure data backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain records as required by BC gaming regulations (typically 7 years)

After the retention period expires, we will securely delete or anonymize your personal information.

7. Your Privacy Rights

Under applicable privacy laws, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to certain processing of your information
• Portability: Request a copy of your information in a portable format
• Withdrawal: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at privacy@luckypuck.ca.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

9. Children's Privacy

Lucky Puck is only available to individuals who are 19 years of age or older (the age of majority in British Columbia). We do not knowingly collect information from individuals under 19. If we become aware that we have collected information from someone under 19, we will promptly delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Regulatory Information

Lucky Puck operates under BC Gaming Event Licence #163215, issued by the Government of British Columbia. Our privacy practices comply with:

• Personal Information Protection Act (PIPA) of British Columbia
• Federal privacy legislation applicable in Canada
• BC gaming regulations and licensing requirements