Responsible Participation

Our Commitment to Responsible Gaming

Lucky Puck is dedicated to ensuring that participation in our weekly charity draw remains an enjoyable and positive experience. We believe that charitable gaming should always be a voluntary choice that fits comfortably within your personal circumstances and financial situation.

While supporting BC communities through our draw is meaningful, it's essential that your participation never compromises your personal well-being or financial stability.

Guidelines for Balanced Participation

Set Clear Personal Boundaries

Before participating, establish limits that work for your situation:

• Budget Limits: Determine an amount you're comfortable spending on charitable draws without impacting essential expenses
• Time Limits: Decide how often you'll participate (weekly, monthly, occasionally)
• Frequency Monitoring: Keep track of your participation patterns
• Review Regularly: Reassess your limits periodically to ensure they remain appropriate

Recognize Your Motivations

Healthy participation means:

• Viewing it as entertainment and community support, not income generation
• Participating because you want to, not because you feel you must
• Accepting that winning is a possibility, not an expectation
• Feeling comfortable with the amount you choose to spend

Warning Signs to Watch For

Consider pausing your participation if you notice any of these indicators:

• Spending more than you initially planned or can afford
• Feeling stressed or anxious about draw results
• Participation interfering with work, relationships, or daily responsibilities
• Using money intended for bills or necessities
• Trying to recover previous spending by participating more frequently
• Hiding your participation from family or friends
• Feeling unable to stop or reduce your participation
• Borrowing money to purchase entries

If any of these apply to you, we strongly encourage you to reach out to support services and consider self-exclusion options.

Self-Assessment Tools

Check Your Participation Health

Ask yourself these questions honestly:

• Do I participate only with money I can afford to lose?
• Can I easily skip a draw without feeling uncomfortable?
• Does my participation fit comfortably within my budget?
• Am I participating for the right reasons (community support, entertainment)?
• Have I shared my participation openly with family or friends?

If you answered "no" to any of these questions, it may be time to reassess your participation.

Self-Exclusion Program

Taking Control of Your Participation

If you feel your participation is becoming problematic, Lucky Puck offers a self-exclusion program. Self-exclusion allows you to voluntarily restrict your access to our services for a specified period.

How Self-Exclusion Works

• Minimum Period: 6 months (you may choose longer periods)
• Immediate Effect: Your account is suspended within 24 hours of your request
• No Early Reversal: Once activated, the exclusion period cannot be shortened
• Comprehensive Block: Prevents account access, entry purchases, and prize claims during the exclusion period

How to Self-Exclude

To enroll in self-exclusion:

1. Contact us at selfexclusion@luckypuck.ca
2. Provide your full name, date of birth, and account email
3. Specify your desired exclusion period
4. Receive confirmation within 24 hours

You may also call our support line at +1 (604) 685-2890 to discuss self-exclusion options.

BC Support Resources

If you're experiencing challenges with gambling or need someone to talk to, free and confidential support is available:

For Friends and Family

Supporting Someone with Gambling Concerns

If you're worried about someone's participation in gambling activities:

• Start a Conversation: Express your concerns calmly and without judgment
• Listen: Allow them to share their perspective and feelings
• Provide Information: Share resources and support options
• Set Boundaries: Protect yourself and your finances if needed
• Seek Support: Contact support services for guidance on how to help

Family Support Services

The BC Problem Gambling Help Line (1-888-795-3866) also provides support for family members and friends affected by someone else's gambling.

Underage Protection

Lucky Puck is strictly for individuals 19 years of age or older, in accordance with BC law. We employ multiple measures to prevent underage participation:

• Age verification during registration
• Identity verification for prize claims
• Monitoring systems to detect potential underage accounts
• Clear age restrictions displayed throughout our platform

Parents and Guardians

We encourage parents to:

• Discuss responsible gaming with young adults approaching the age of majority
• Monitor online activities and payment methods
• Set positive examples regarding gaming behavior
• Keep account credentials secure and private

Our Responsible Gaming Commitments

Lucky Puck is committed to maintaining a safe and responsible gaming environment through:

• Transparent Operations: Clear communication about odds, costs, and charitable allocations
• Limit Tools: Providing mechanisms to help you manage your participation
• Education: Offering information about responsible gaming practices
• Access to Support: Prominently displaying help resources
• Regulatory Compliance: Adhering to all BC gaming regulations and best practices
• Staff Training: Ensuring our team recognizes and responds appropriately to problem gaming indicators

Additional Resources

Crisis Support

If you're in crisis or experiencing thoughts of self-harm:

• Crisis Centre BC: 1-800-668-9355 (24/7)
• 310Mental Health Support: Call or text 310-6789 (no area code needed)
• Emergency Services: Call 911

Financial Counseling

If gambling has created financial difficulties:

• Credit Counselling Society: nomoredebts.org or 1-888-527-8999
• Free, non-profit credit counseling and debt management assistance

Remember

Contact Us

For questions about responsible participation or to request self-exclusion: